How to contact primatestore.com?

Email: 
Information, Questions and remarks: sales@primatestore.com
Order Inquiries: sales@primatestore.com

Fax:
1 (806) 261 5747

Mail:
PrimateStore.com
P.O. Box 961
Galesburg, IL 61402
US

How do I use your shopping system?

Click on the preferred category to see all the available products.

You can order something by clicking on the order button.  After you clicked on the order button you get an overview of all the products that are in your shopping basket.  At this point you can decide to continue shopping, to delete items, change quantities or to check-out. 

When you decide to check-out, we will ask you to provide us the necessary information (like your credit card number and your address) so we can complete your order.   Thanks to our secured server you can be 100% sure that all information is transferred safely to us.

Which credit cards do you accept?

We accept Visa, MasterCard, American Express, Discover, E-checks, and Money Orders.

Do you accept checks or money orders?

We do not accept checks but we DO accept money orders.  Simply place your order and we'll show instructions on checkout on how to proceed if you would like to pay by money order.

Is it safe to use my credit card?

YES ! 

On primatestore.com you don't need to worry about credit card safety.  Our Secured Shopping System will protect you while shopping at our site. 

We use the best technology (SSL) and software on the market to make sure that all your personal information (including your credit card number) is unreadable while traveling over the internet. 

Every transaction you make at primatestore.com is 100% safe.

How much do you charge for shipping?

To keep our shipping costs as competitive as possible, we charge actual freight.   BEFORE your order is finalized you will see how much the shipping costs are.   At that time you can still decide whether or not you want to order your products.  Shipping starts at $3.95.  Depending on the weight of your package, we normally ship your order via USPS parcel post or UPS Ground.  

Do you also ship outside the USA?

We recently stopped selling to other countries due to the high risk factor.

When will I receive my order?

We try to ship out all orders within 1-14 days depending on the availability of the products.  Most orders are sent out within 5 days.  Of course you can always ask us what the status is of your order at any time.  Just send an email to sales@primatestore.com and we'll reply within 24 hours!

What about your return policy?

At Primatestore.com your satisfaction is guaranteed.  You can return any item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping and handling charges.  All products must be returned unopened.  For more information please contact our sales department at sales@primatestore.com

Is my privacy guaranteed?

Your privacy will be protected at all times.  All information (name, email address, ...) entered on primatestore.com is strictly for our own use.  We do not sell, trade, or rent your personal information to others.  Our secured server has to make sure that your privacy is 100% guaranteed!

If you still have any question, please contact us at sales@primatestore.com